Call Us: (431) 813-3833 Winnipeg, Manitoba
Monday-Friday 9:00am-4:00pm
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Frequently
Asked
Questions

Frequently Asked Questions and Answers for Your Convenience

If you are considering whether a mobile vet is right for you an your pet, and have additional questions regarding our operations, please contact us so we can provide you with the information you need.

The dedicated team at Prairie Ly Mobile Veterinary Care is always happy to help!

What is a house call fee?

A house call fee is applied to every home visit. A house call fee includes time on the road, gas, and additional help (if needed) during the appointment. It is a standard fee if you live within the city of Winnipeg. There may be an additional travel fee for those who live outside of the perimeter requiring mobile veterinary services. Please check out our services page and / or contact us for a personalized quote.

Will I be charged more than one house call fee for additional pets? 

No. A house call fee is per visit, not per pet. There is an exam fee for each pet being seen by the vet.  

What is the best way to schedule an appointment? 

An appointment can be made via phone, email, or on the website. Please go to the contact page.

When will I receive a response and confirmation by?

You will be contacted within 48 hours. Please note that phone calls will only be returned for clients who leave a voicemail.

Who do I contact in case of an emergency? 

Prairie Ly Mobile Veterinary Care provides only non-emergency veterinary care. We advise you to call the Winnipeg Animal Emergency Hospital at (204) 452-9427 or Bridgwater Veterinary Hospital and Wellness Centre at (204) 452-0911 in case of an emergency. 

How do I pay for services and what form of payment do you accept? 

Payment is due once the services are rendered. 
We accept e-Transfers, Visa, MasterCard, and Interac. 

What is the cancellation policy?

We understand that life happens, and sometimes appointments need to be rescheduled. We ask that you give us as much notice as possible so we can offer our services to another family in need of veterinary care.

There is a $50 cancellation fee if less than 6 hours notice is given. We appreciate your understanding.